Frequently Asked Questions

Different foot types may respond and feel better with a specific amount or type of support. For example, some people just like how an ultra-firm support feels and performs, while others prefer a softer, more accommodating style of support.

You sure can. In nearly all cases, it won’t even be noticeable that you’re wearing supports. That’s one of the benefits of Good Feet’s Maintainer and Relaxer lines of arch supports. Be sure to ask your Arch Support Specialist to show you how to incorporate them into all the summer fashions you love to wear.

Absolutely. It’s common for people to think that their shoes are the problem, when in reality it’s often the foot that’s going into the shoes that’s the real source of discomfort. By stabilising the foot with a good arch support, the pain and discomfort caused by common foot and foot-related problems can often be minimised or alleviated.

Yes, for ages 6+. Your local Good Feet Store stocks a full inventory of arch supports. Once you’ve been fitted and have found the supports that work the best for you, you’ll be able to wear your new arch supports home.

Sure. But, just like our adult customers, it’s important that children are properly sized and fitted to arch supports that are appropriate for their age, activity level, and the types of shoes they wear. Your local Good Feet Store, has a number of styles appropriate for kids 6 years of age and older. Simply stop into your local Good Feet Store for your child’s free, personal fitting, and our trained Specialists will help you find the right supports.

Yes, we also carry shoes, cushions, and other foot-care accessories.

We want you to be 100% satisfied with your purchase! The benefits given by our Returns Policy, are in addition to other rights and remedies you may have under Australian or New Zealand consumer law.

We will gladly re-evaluate your needs and exchange any arch support within the first 30 days of purchase to best support you as your feet improve and strengthen. In the unlikely event that we are unable to provide an arch support to which you can adapt to; you may return your supports for store credit for returned arch supports within 60 days.

Certain personal item products are excluded under our Returns Policy unless they are faulty, these include:

• Cushions • Cluffy wedges • Shoes

No exchanges or returns will be accepted for non-lifetime warrantied supports.

No, you don’t. An Arch Support Specialist, who is trained in fitting Good Feet Arch Supports will do all of the fitting for you.

It’s easy. Click the Store Locator tool located at the top right of this page.  

It’s simple. Just stop by any Good Feet Store. No appointment is necessary, but if you prefer, you can schedule an appointment at the store near you.

Yes. The health and safety of you and our employees is our top priority. We are following Local Government guidelines for social and physical distancing, with procedures in place to promote a distance of 1.5 metres from others while shopping. This may include temporarily limiting the number of customers inside our stores at one time, floor markings, and additional signage. 

Yes. Like many others, we’re following the latest cleaning and sanitation guidance from the local governments. This means more time is being spent cleaning our stores, including cleaning fitting stations and checkout counters between customers.

Individual store locations and customers are required to follow face masks and safety guidelines set by state and local governments.

Employees are required to follow all face mask and safety related mandates set by the store’s state and local governments.

Most stores are open for walk-ins and appointments as normal. Contact your local store for more info. 

The Good Feet Store has over 300 styles and strengths of arch supports that we personally fit to each customer so the price may range depending on the actual product you need for your specific lifestyle. However, we can fit any budget. We'd love to see you for a free fitting and test walk to find the right arch support for you. Find The Good Feet Store near you.

The Good Feet Store is not a medical provider. Good Feet Stores do not diagnose, prescribe, fill prescriptions, or accept or process insurance claims. Customers who believe arch supports may be covered under specific Health plans or policies should contact their provider for information regarding current coverage.

The Good Feet Store Gift Cards (Gift Cards) entitle the holder to goods equal to the value stated on the Gift Card or remaining after partial redemption. Gift Cards are only redeemable within any The Good Feet Store in Australia.

Gift Cards may not be exchanged (wholly or partly) for cash. The value shown on a Gift Card includes GST. Gift Cards are partially redeemable and any unused balance will remain on the Gift Card and cannot be redeemed for cash. If the Gift Card holder's order exceeds the amount of the Gift Card, the Gift Card holder will be required to pay for the difference in price between the value of the Gift Card and the retail price of the goods or services.

Gift Cards can be redeemed at any time even if a Gift Card specifies an expire date.

Should The Good Feet Store suspect any fraud relating to a Gift Card, The Good Feet Store may refuse to redeem the Gift Card until Good Feet is satisfied that no fraud has occurred. The Good Feet Store is not liable for any lost/stolen Gift Cards. Please contact The Good Feet Store immediately if your Gift Card has been lost/stolen. Lost/stolen Gift Cards can only be replaced if satisfactory proof of purchase is provided and the Gift Card has not been redeemed.