Customer Satisfaction Policy
At The Good Feet Store, we are committed to our customer’s success. Because your body needs time to adapt to proper support, we’ll work with you as a part of our premium service to refit or exchange your arch supports to ensure the best possible fit. If, after following the Good Feet Adjustment and Fitting Process, you’re still not satisfied, you may return your arch supports for an exchange or a refund within 90 days.
Good Feet Adjustment and Fitting Process
The Good Feet Adjustment and Fitting Process is designed to ensure you get the full benefit of your arch supports. Getting used to proper support and alignment takes time. To be eligible for a refund, we ask that you commit to the following:
1. Follow the Wearing Instructions. Everyone adjusts at their own pace, so listen to your body. Some adapt quickly, others need more time. Mild pressure or soreness is normal (and temporary), signaling your muscles are adapting. Stay consistent, use Maintainers or Relaxers for comfort as needed, and know early questions are common. Your Good Feet Arch Support Specialist is always here to help.
2. Allow an Adjustment Period. Refund requests may be submitted after the 60-day adjustment period. This allows your body ample time to experience the benefits of Good Feet Arch Supports.
3. Work with our Team. If you experience discomfort or have concerns during the adjustment period, contact your local Good Feet Store for an additional complimentary fitting. Our trained Good Feet Arch Support Specialists will evaluate your fit and provide additional coaching, adjustments, or refitting as needed to help you achieve the best possible results.
If, after completing the Good Feet Adjustment and Fitting Process and allowing at least one in-person follow-up consultation, you are still not satisfied, you may return your arch supports to the store where you made your original purchase and we will provide a refund to your original payment method within 30 days of completing the adjustment period (up to 90 days from the date of purchase). No restocking fees apply. If you complete a refit or exchange, the 90-day period resets, giving you a full new window to try again because we are committed to your success.
Proof of purchase is required for all returns and exchanges.
The following items are not covered under our Customer Satisfaction Policy and are not eligible for return, exchange, or refund:
· Arch Supports that do not include a lifetime manufacturer’s warranty. Please check product details at time of purchase.
· Non-arch support products, including but not limited to socks, shoes, creams, cleaning supplies, and other accessories.
Individual results may vary. For any medical conditions, please consult your physician