We Stand Behind Every Fitting

It means our commitment to you doesn't end at the register. Every purchase is backed by our 90-Day Customer Satisfaction Policy, and your Arch Support Specialist stays available — for follow-up fittings, adjustments, and coaching — for as long as the process takes. We're not done until you're satisfied. 

When something off a shelf doesn't work, a refund sends you back to square one — you still have the problem. At Good Feet, a refund is a last resort, not the default. Before we ever get there, your Specialist works with you: re-evaluating your fit, adjusting your supports, coaching your wearing process. Our goal is that you don't need to return them — because they're working. 

Yes. If, after following the Good Feet Adjustment and Fitting Process and completing at least one in-person follow-up with your Specialist, you're still not satisfied — return your eligible arch supports to the original store within 90 days for a full refund to your original payment method. No restocking fees apply. 

Proper arch support changes how your body moves — your muscles, tendons, and ligaments are adapting to better alignment. That process takes time, and mild pressure or soreness in the early weeks is a normal part of it. The 60-day period exists because we genuinely want you to experience the full benefit before making a call. Your Specialist is available the entire time to help you through it. 

The policy covers arch supports that include a limited lifetime manufacturer's warranty — please confirm eligibility at time of purchase. Non-arch support products, including socks, shoes, creams, cleaning supplies, and accessories, are not eligible for return or refund under this policy.